Last updated October 24, 2012
1. Information We Collect
The information we learn from our customers and visitors helps us personalize and continually improve our services to you. We collect information in the following ways:
1.1 Information You Give Us. We collect any information you enter on our website or give us in any other way (via chat, telephone calls, emails, online forms, etc.). This information may include identifying information such as name, address, phone number, email address and information on services ordered. We may ask you to provide your credit card or other financial account information to enable us to charge your account when you purchase services from us. You can choose not to provide certain information, but then you might not be able to take advantage of many of the features in our website or in the services we provide.
1.2 Automatic Information. We may collect certain types of information whenever you interact with us. This information may include IP address, email address, hardware settings, browser type, system crashes, time and duration of connection, run time information about the state of your virtual machine for example: uptime, CPU, network and disk utilization (R/W), etc.
2. How We Use Collected Information
2.1 Contact Information. All information collected through the website is used for internal purposes of improving the services provided by us. Such information may help us to customize your browsing experience, better run your work load and inform you about additional products, services or promotions that may be of interest to you.
In some instances, we may use your personal information to contact you via email to deliver promotional or informational materials in which you may find interest, as well as to deliver any updates or newsletters you may register to receive. You may choose to unsubscribe from our email notifications and newsletters at any time by sending us an email to firstname.lastname@example.org.
3. Disclosure of Collected Information
4. Information Security
We implement industry-standard security measures designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of the personal information we collect, including encryption, firewalls, and access controls.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We allow you, however, to choose a non encrypted channel to work with our management system. It is important for you to protect against unauthorized access to your password and to your computer.
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
5. Safe Harbor
As part of our commitment to protecting your privacy, we have elected to adhere to the Safe Harbor Privacy Principles of the United States Department of Commerce with respect to personal data collected by us directly from residents of the European Union and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/. If you would like to contact us directly about the Safe Harbor program, please send an e-mail to email@example.com.
6. Data Integrity
Personal data we collect is relevant for the purposes for which it is to be used. We take reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.
8. Inquiries or Complaints
The contact information for the Swiss FDPIC can be found at: http://www.edoeb.admin.ch/kontakt/index.html?lang=en.
9. Links to Other Sites
Our website contains links to external websites. We are not responsible for the privacy practices or the content of such third party websites. We encourage you to review their privacy policies before submitting your personal data.
10. Contact Us
If you would like to contact us regarding the use of your personal information collected in connection with our website, the types of third parties to whom we disclose such information, ways to limit the use and disclosure of such personal information, or to access, correct, amend, or delete your personal information collected in connection with our website that is stored on our systems, please send an email to firstname.lastname@example.org detailing your request.